Clear information about how Zigglor operates, how information is handled, and the terms that apply when you use our growth, engineering, AI, hosting and platform services.
This Privacy Policy explains how Zigglor collects, uses, stores, protects and discloses personal information when you visit Zigglor, create an account, use the Growth Platform, generate or publish a solution, purchase services, communicate with us, or otherwise interact with our services.
Zigglor is designed as a business growth and engineering platform. Our services include growth assessments, analytics, AI-assisted solution generation, website and application implementation, hosting, subscriptions, payments, communications, outreach tools and related engineering services.
For personal information that Zigglor collects for operating its own platform, Zigglor acts as the data controller or equivalent responsible entity for determining the purposes and means of processing.
Website: zigglor.com
Privacy and support contact: support@zigglor.com
If you use Zigglor on behalf of a business and that business supplies customer or employee information to you through a Zigglor-powered system, the business may remain the controller of that information while Zigglor acts as a processor or service provider. The allocation of responsibilities depends on the service and the applicable agreement.
Name, email address, phone number, password credentials, account status, authentication identifiers and profile information. If you use Google Sign-In, we may receive the identity information that Google makes available to the application according to the permissions you authorize.
Business name, industry, business context, growth objectives, customer journey information, solution requirements, project information and other information you enter into assessments, forms, outreach records or solution-generation workflows.
Order references, selected plans, hosting choices, domain information, coupon information, payment status, subscription status and related transaction records. Payment card or mobile-money credentials are processed by the applicable payment provider rather than stored by Zigglor as raw payment credentials.
Information about websites, solutions, analytics, growth scores, recommendations, workflows, engineering jobs, messages, support requests, reports, deployments and other actions performed through the platform.
IP address, browser and device characteristics, timestamps, request URLs, security events, session identifiers, diagnostic information and similar technical data used to operate, secure and improve the platform.
Messages, support enquiries, outreach responses, email preferences, unsubscribe events and information you provide when communicating with Zigglor.
We process personal information only for legitimate and relevant purposes. Depending on the circumstances, the applicable legal basis may include consent, performance of a contract, compliance with a legal obligation, protection of our legitimate interests, or another lawful basis recognized by applicable data-protection law.
| Purpose | Examples |
|---|---|
| Provide the platform | Account creation, authentication, dashboards, solution generation, hosting, publishing and platform functionality. |
| Deliver paid services | Orders, implementation, subscriptions, payment verification, invoicing, deployment and customer support. |
| Personalize growth work | Growth scores, recommendations, opportunity detection, reports, ROI analysis and solution suggestions. |
| Improve engineering and reliability | Diagnostics, QA, security monitoring, error handling, performance analysis and product improvement. |
| Communicate | Service notices, transaction messages, support responses, project updates and, where permitted, marketing communications. |
| Protect Zigglor and users | Fraud prevention, abuse detection, rate limiting, access control, incident response and enforcement of our terms. |
| Meet legal obligations | Accounting, tax, lawful requests, dispute resolution and regulatory requirements. |
Zigglor uses AI-assisted functionality to help generate solution concepts, business diagnoses, recommendations, reports and software or content. Information you submit may be processed by the AI services configured for the platform where necessary to provide the requested feature.
AI-generated output can be incomplete, inaccurate or unsuitable for a particular business situation. Users remain responsible for reviewing generated content, validating business assumptions, checking legal or regulatory requirements and approving any production deployment.
Where automated analysis is used for recommendations or scoring, those outputs are intended to support business decisions rather than replace professional, financial, legal, medical or other regulated advice.
We may disclose information only where reasonably necessary to operate Zigglor, provide a requested service, protect users and the platform, or comply with law. Depending on the service, recipients may include:
We do not sell personal information as a product to advertisers.
Some service providers may process information outside Kenya or outside the country in which you live. Where applicable law requires safeguards for an international transfer, Zigglor will use appropriate contractual, technical, organizational or other lawful safeguards, or obtain the required consent or authorization.
We retain personal information for no longer than reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law, contract, legitimate business need or dispute-resolution requirements.
Account, transaction and project records may be retained after account closure where necessary for accounting, tax, fraud prevention, legal claims, contractual obligations or other lawful purposes. When information is no longer required, we will take reasonable steps to delete it, anonymize it or securely dispose of it.
Zigglor uses technical and organizational safeguards appropriate to the nature of the information and the risks involved. These may include HTTPS, secure sessions, access controls, authentication protections, CSRF protections, rate limiting, input validation, logging, backups, restricted administrative access and security monitoring.
No internet service can guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials and should notify us promptly if you believe your account has been compromised.
Zigglor uses cookies and similar technologies primarily to maintain secure sessions, remember necessary settings, protect forms and provide core platform functionality. Some pages or third-party services may use their own technologies.
Disabling essential cookies may prevent login, checkout or other platform functions from working correctly. Where non-essential cookies or similar technologies are introduced, Zigglor will provide appropriate notice and choices where required by law.
We may send operational messages necessary to provide your account or services, including authentication, payment, security, deployment and support communications. These are not optional marketing messages.
Where we send marketing or outreach communications, we will provide an appropriate unsubscribe or preference mechanism. You may also contact us at support@zigglor.com to request changes to your communication preferences.
Subject to applicable law and any lawful exceptions, you may have rights including the right to be informed, access your personal information, request correction of inaccurate information, request deletion, object to certain processing, request restriction, request portability where applicable, and withdraw consent where processing is based on consent.
To exercise a right, contact support@zigglor.com with enough information for us to identify the relevant account or request. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.
If you are in Kenya and believe your data-protection rights have been infringed, you may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC).
Zigglor is a business platform and is not directed at children. We do not knowingly request personal information from children where collection is prohibited by applicable law. If you believe a child has provided personal information improperly, contact us so that we can investigate and take appropriate action.
Zigglor may link to or integrate with third-party services such as Google, Paystack, hosting providers, analytics systems, scheduling tools or external websites. Their privacy practices are governed by their own policies. Review those policies before submitting information directly to a third party.
We may update this Privacy Policy when our services, processing practices, legal obligations or security measures change. We will publish the updated version on this page and update the effective date. Where a change is materially significant and notice is required, we will provide an appropriate notice through the platform or another suitable channel.